During the execution phase of a project, work is being completed. In many instances, the work being completed may not meet the standards required for the project to deliver the product/service per the requirements. The real issue is that customer value will in some way be compromised and the project considered a failure. Therefore, as the leader of the project, a project manager must use his or her technical expertise and devise an assessment plan to ensure that the important project activities are monitored and controlled to ensure the deliverables aren’t compromised.

For this assignment, the key for the project manager is to determine the control points in the project, create project metrics for those control points and then assess the results using the metrics created.

Upon successful completion of this assignment, you will be able to:

  • Assess project management performance.
  • Determine quality performance controls.
  • Analyze project management actives, which include assessing any issues.
  • Construct a quality action plan.


  • Textbook: Agile Fundamentals: A Comprehensive Guide to Using an Agile Approach
  • Textbook: PMP Exam Prep
  • Article: Vendors May Cost You More Than Your Project
  • Article: Cost of Quality
  • Template: Quality Metrics
  • Template: Quality Checklist
  • Template: Quality Management Plan
  • Video: Culture of Quality
  • Video: Learn What the 7 Quality Control Tools Are in 8 Minutes
  • Video: How to Meet Your Quality Targets – Project Management
    • [Note: The inclusion of publicly accessible video links in your courses and program should be considered neither a recommendation nor an endorsement of any products or services mentioned within them.]

Background Information

Quality is a constant, and it must be monitored throughout the life of a project. If there are issues that happen, action must be taken to identify the issue, diagnose it and act. There are different quality tools that can be used to help with this process. However, there are instances where the project manager must use their technical expertise to create tools like metrics to best fit the quality initiative in question. And once those results are known the project manager must communicate to stakeholders what the results mean.


  1. Review the rubric to make sure you understand the criteria for earning your grade.
  2. Review the following resources, as needed:
    1. In PMP Exam Prep, Chapter 8: Quality.
    2. In Agile Fundamentals: A Comprehensive Guide to Using an Agile Approach, Chapter 14: Continuous Improvement, Continuous Improvement – Product 
    3. Articles:
      1. Vendors May Cost You More Than Your Project
      2. Cost of Quality
    4. Templates:
      1. Quality Metrics
      2. Quality Checklist
  1. Videos:
    1. Culture of Quality(7:40 min) and/or read Culture of Quality Transcript
    2. Learn What the 7 Quality Control Tools Are in 8 Minutes(8:12 min) and/or read Learn What the 7 Quality Control Tools Are in 8 Minutes Transcript
  1. Write a quality management action plan.
    1. Assume that you are in a project leadership position in a medium sized Specialty Coffee Distribution company, named “CafeLatte”.
    2. Can you identify issues that might arise from a quality management standpoint?
  2. Your submission should be a minimum of 350 words.
  3. When you have completed your assignment, save a copy for yourself and submit a copy to your instructor by the end of the workshop.