Q1. Mr. Smith, CEO of GM, is using a cost benefit analysis DSS. This is most likely helping him improve
- Efficiency
- Effectiveness
- Interoperability
- ERP
Answer B
Q2. All of the following are common tools used in industry to analyze and develop competitive advantages, except:
- A) Five Forces Model
- B) Three Generic Strategies
- C) Competitive analysis model
- D) Value chain analysis
Answer: C
Q3 Which of the following forces is commonly reduced through the use of a loyalty program?
- A) Buyer power
- B) Supplier power
- C) Threat of new entrants
- D) Rivalry among existing competitors
Answer: A
Q4 . Dell computer allows customer to build their own computers on line. Which of the following is Dell is using as its generic strategy?
- A) Broad cost leadership
- B) Broad differentiation
- C) Focused cost leadership
- D) Focused differentiation
Answer: A
Q5. What attempts to understand and measure the current process, and make performance improvements accordingly?
- A) Customer facing process
- B) Business process reengineering
- C) Continuous process improvement
- D) Business process management
Answer: C
Q6. A product or service that customers have come to expect from an industry, which must be offered by new entrants if they wish to compete and survive, is known as a(n)?
- A) switching costs
- B) loyalty programs
- C) entry barriers
- D) affiliate programs
Answer C:
Q7. GM is under pressure from stockholders to cut costs. Billie, the foreman, is pressuring his co-workers to produce 2 more units than before in 1 hour. He is engaging in
- Efficiency
- Effectiveness
- Interoperability
- ERP
Answer A
Q8. An industry is attractive for suppliers when the rivalry among existing competitors is:
- A) More
- B) Low
- C) High
- D) Less
Answer C
Q9. Coca Cola has three branches in Denver, Chicago, Miami and New York. Each branch can share processing and application with each other. Coca Cola most likely has a
- A) Decentralized infrastructure
- B) Centralized infrastructure
- C) Distributed infrastructure
- D) Client/Server infrastructure
Answer: C
Q10 What does the retail grocery industry use to give valued customers special discounts?
- A) Value chain
- B) Online bill payment
- C) Trading stamps
- D) Loyalty programs
Answer D
Q11. Which of the following is considered information?
- A) Quantity sold
- B) Date sold
- C) Best selling item by month
- D) All of the above
Answer: C
Q12. Which of the following is one of the important characteristics of business processes?
- A) The process is cross-departmental
- B) The process is based on how work should be done across organizations
- C) The process occurs only within organizations
- D) The process has internal users only
Answer: A
Q13. A customer goes to supermarket and has many choices for toothpaste, i.e., Crest, Colgate, Tom’s etc. This is an example of:
- A) Supplier power is high
- B) Threat of new entrant is high
- C) Buyer power is high
- D) All of the above
Answer C
Q14. Which approach views an organization as a series of process, each of which adds value to the product or service for each customer?
- A) Low cost strategy
- B) Business value process
- C) Value chain
- D) First-mover value advantage
Answer: C
Q15. Wal Mart requiring its supplier to include RFID tags would be an example of:
- A) Buyer power
- B) Supplier power
- C) Threat of new entrants
- D) Rivalry among existing competitors
Answer A
Q 16. C & P, a multinational company with head quarters in LA and branches in New York, Paris and Chicago is looking to build a network infrastructure. Bulk of their processing is done at the headquarters in LA. What topology would be most suitable for C &P?
- A) Decentralized infrastructure
- B) Centralized infrastructure
- C) Distributed infrastructure
- D) Client/Server infrastructure
Answer: B
Q 17. Giant Food bonus card or Airlines frequent flier cards are examples of:
- A) Private exchange
- B) First-mover advantage
- C) Environmental scanning
- D) Loyalty program
Answer: D
Q 18. Which of the following represents supplier power in Porter’s Five Forces Model?
- A) High when buyers have few choices of whom to buy from and low when their choices are many
- B) Low when buyers have few choices of whom to buy from and high when their choices are many
- C) High when buyers have many choices of whom to buy from and low when their choices are few
- D) None of the above
Answer: A
Q 19. P & G has recently developed a 2-tiered architecture that requires a web server to process all web requests. This architecture parallels a
- A) Decentralized infrastructure
- B) Centralized infrastructure
- C) Distributed infrastructure
- D) Client/Server infrastructure
Answer: D
Q20. If the suppliers in a particular industry hold a lot of the power, the industry is:
- A) Saturated with alternative products or services
- B) Using information technology to gain a competitive advantage
- C) More attractive to enter
- D) None of the above
Answer D
Q21. If the threat of substitute products or services is low it is a(n):
- A) Disadvantage to the supplier
- B) Advantage to the buyer
- C) Advantage to the supplier
- D) None of the above
Answer: C
Q22. if a system is down 2% of time, we are measuring system’s
- Accuracy
- system availability
- response time
- throughput
Answer : B
Q23. You are accessing your e-mail using UB’s computer from home through your browser (internet explorer), this is most likely an example of
- A 1-tier infrastructure
- A 2-tier infrastructure
- A 3-tier infrastructure
- An n-tier infrastructure
Answer: C
Q24. What does Porter’s five forces model determine?
- A) The relative attractiveness of an industry
- B) The competitive advantage of a competitor
- C) The distribution chain of a competitor
- D) The relative attractiveness of another business
Answer: A
Q25. Circuit City recently declared bankruptcy and went out of business. This would, typically,
- increase Buyer’s power
- increase Supplier’s power
- make it easy for others to enter the electronic market
- None of the above
Answer: B
